Privacy Policy

1. Overview

Webbfabriken AB ("Webbfabriken," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our websites, or interact with us.

This policy applies to all personal data processing activities carried out by Webbfabriken, including:

• Our websites (webbfabriken.com, webbfabriken.uk, and related domains)
• Our products and services (hosting, security, development services)
• Customer support and communications
• Marketing and promotional activities

2. Data We Collect

We collect different types of information depending on how you interact with us:

2.1 Information You Provide Directly

• Account Information: Name, email address, phone number, company name, billing address
• Payment Information: Credit card details (processed securely through our payment providers)
• Communications: Messages, support tickets, feedback, and survey responses
• Professional Information: Job title, industry, company size, business needs

2.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent, click patterns
• Log Data: Server logs, error reports, performance metrics
• Location Data: Approximate location based on IP address

2.3 Information from Third Parties

• Partners: Information from business partners when you're referred to us
• Public Sources: Publicly available business information
• Service Providers: Information from authentication or payment services

3. How We Use Your Data

We use your personal data for the following purposes:

3.1 Service Delivery

• Providing our hosting, security, and development services
• Managing your account and subscriptions
• Processing payments and billing
• Providing customer support and responding to inquiries

3.2 Security and Protection

• Protecting against fraud, abuse, and security threats
• Monitoring system performance and reliability
• Investigating and resolving technical issues
• Enforcing our terms of service and policies

3.3 Communication and Marketing

• Sending service updates and important notices
• Marketing communications (with your consent)
• Conducting surveys and gathering feedback
• Personalizing your experience

3.4 Legal Basis for Processing

We process your data based on:

• Contract: To fulfill our contractual obligations to you
• Legitimate Interests: For business operations, security, and improvement
• Consent: For marketing communications and optional features
• Legal Obligation: To comply with laws and regulations

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. We share information only in these circumstances:

4.1 Service Providers

We work with trusted third parties who help us operate our business:

• Cloud infrastructure providers (for hosting services)
• Payment processors (for billing)
• Email service providers (for communications)
• Analytics providers (for service improvement)

4.2 Legal Requirements

We may disclose information when required by law:

• To comply with legal processes or government requests
• To protect our rights, property, or safety
• To prevent fraud or cybersecurity threats
• To enforce our terms and agreements

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity. We will notify you of any such change.

5. Data Security

We implement industry-leading security measures to protect your data:

Despite our security measures, no system is completely secure. We cannot guarantee absolute security but commit to notifying you promptly of any data breaches that may affect you.

6. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy:

7. Your Rights

Under GDPR and applicable data protection laws, you have the following rights:

To exercise any of these rights, please contact us at privacy@webbfabriken.com. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality
• Performance Cookies: Help us understand how you use our services
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising (with consent)

You can manage cookie preferences through your browser settings or our cookie consent tool. Note that disabling certain cookies may impact site functionality.

9. International Data Transfers

As a global company, we may transfer your data internationally:

• We primarily store data in EU data centers
• Transfers outside the EU/UK are protected by appropriate safeguards:
  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions
  • Your explicit consent where required
• We ensure all international transfers comply with applicable laws

10. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children. If we learn we have collected data from a child under 16, we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy periodically. When we make significant changes:

• We will update the "Last updated" date at the top
• We will notify you via email or prominent notice on our services
• We will obtain consent where required by law

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: